How It Works

How do I begin?

Start with a complimentary 10–15 minute discovery call. This is a brief conversation to understand what you are looking for, determine whether Signature is the right fit, and identify the appropriate next step.

If the project is a fit, we will schedule a paid consultation.

What is the consultation fee?

A 60–90 minute consultation is $150, non-refundable and credited in full toward your Signature service fee if you move forward with an engagement.

The consultation allows Karen to understand the scope, priorities, timing, preferences and details required to build a thoughtful proposal around your needs.

What happens after the consultation?

Within approximately 36–48 hours, Karen prepares a tailored proposal outlining the anticipated project scope, Signature service fees, merchandise needs, outside providers and other relevant project details.

Every project is different, so proposals are customized rather than built from a fixed menu.

How do I secure my project?

A signed Letter of Engagement and 50% deposit secure the work.

Any remaining payment schedule will be outlined in the individual proposal or engagement agreement.

What do Signature service fees cover?

Signature service fees cover Karen’s time, strategy, sourcing, curation, coordination, project management and concierge support as outlined in the individual proposal.

Merchandise, shipping, travel, outside providers, specialty vendors and other third-party costs are separate unless specifically stated otherwise.

Any applicable sourcing, coordination or additional service charges should be clearly outlined in the proposal before work begins.

How far in advance should I book?

As early as possible.

Timing depends on the type of engagement, sourcing requirements, travel, outside providers and the complexity of the project.

Some requests can be accommodated quickly, while larger gifting, travel, wardrobe or event-related projects may require significantly more lead time.

Do you accept last-minute requests?

Sometimes.

Signature will always be transparent about what can realistically be accomplished within the available timeframe. Last-minute projects are considered individually based on scope and availability.

Is Signature still accepting holiday projects?

Yes. Select holiday projects may still be accommodated depending on scope, timing and availability.

Current-season projects may include personal gifting, host and hostess gifting, entertaining details, wardrobe support, gift certificates and select concierge requests.

Availability is confirmed after the initial conversation.

What about large corporate holiday gifting programs?

Large-scale corporate gifting is typically planned significantly earlier in the year to allow time for sourcing, approvals, personalization, production and delivery.

Signature welcomes conversations now for 2027 corporate holiday gifting programs and can begin planning well in advance.

Can I purchase a Signature by KLG gift certificate?

Yes.

Gift certificates may be applied toward eligible Signature by KLG services and do not need to be used during the holiday season.

They are especially well suited for someone who may not need another physical gift, but would appreciate more time, ease, style or thoughtful support.

Do I need to know exactly what I want before I call?

No.

Part of the Signature experience is helping clients identify what will make the greatest difference. Someone may come to Signature with a specific request, a broad goal or simply the sense that something in their life could feel easier, more polished or more considered.

Do you only work with clients in Greenwich?

No.

Signature by KLG works with clients beyond Greenwich and can coordinate projects involving domestic and international sourcing, travel and outside providers where appropriate.

Greenwich remains part of the local service area, but the work itself is not geographically limited.